Demio updates Demio.com

New

We implemented new Stripe functionality to properly bill customers that have 3D secure enabled on their credit cards. The 3D Secure aims to reduce fraud and provide added security to online payments.

We embedded a Stripe element to the Credit Card modal in the Billing Area. When you upgrade or add more hosts to your account, Stripe might require authentication to confirm that transaction, and that's 3D secure!

We also made changes to the website and sign-up page for new customers. We embedded a Stripe element to the checkout page on the website and included Country and Zip Code validation on the sign-up page.

👉 Jump to our help article for additional details.

New

We just launched three improvements on how users access and export chat messages when the event ends.

First, we've created a brand new Messages table that will provide an easy way for you to manage and export message stats within the Activity area.

With this update, you will be able to filter by All Messages (messages + questions) or Questions and search by name or email. All admin messages are now included in the Messages table and CSV report.

Longer messages would have a tooltip for you to view the entire message when hovered on and you can copy the message from the tooltip.

Next, we've added a Message Summary in the Insights table.

Demio now shows total Messages and Questions and an option to Export CSV in the Insights area. You can choose to export all messages or only questions.

Lastly, we fixed the issues with the CSV report and now you can export the chat logs in a sequential transcript 🙌 This update also applies to the on-demand messages page.

New

Picking the perfect emoji has never been easier. Now you can incorporate an element of fun into your event title. With the Emoji Picker, you can find the best suiting emoji for your event in seconds.

Emojis add an extra dimension to how we express ourselves in our day-to-day interactions that can be otherwise difficult to do with text only 😜

New

Pardot meets Demio 🤝

With our all-new, native Salesforce Pardot integration, you'll be able to make your webinar campaigns more effective and use this information to segment your prospects in Pardot via Lists.

Supported actions

• Create and Update Prospect

• Add Prospect to List

• Save registrants' unique join links to custom fields

• Pass any custom form field data upon registration

• Record Prospect Activity - Pardot allows information from other systems to appear on the Pardot external activities. Each time someone registers/attends/misses an event, this info will be available in the prospect's timeline.

Pardot integration is only available on our Premium plan; you can learn more about this plan on our pricing page.

👉 Jump to our Help Article to learn how to connect with Pardot.

Improvement

We've made some changes to the Billing area that impacts new and existing customers based on their location:

1. If you live in the United States: Demio now requires Country and Zip Code. State is automatically set based on Zip Code.

2. In other countries, Demio only requires Country.

The other address fields remain optional.

​

​ This update effectively starts today, and you will need to edit your Billing Address and complete your profile.

Improvement

We just launched two improvements to how attendees join sessions on Demio.

First, we've added a formal queue system to manage attendees once attendance exceeds the room size—we'll add new attendees to a queue where access will be granted as spots open up.

Additionally, admins will be notified once the room reaches capacity, along with a clear indication of how many attendees are in the queue.

Next, we've adjusted the room flow to show the Join Room anytime someone accesses their join link. This change ensures that only those who join the room will be added to the queue and allow us to auto-redirect attendees to the room once a session begins (previously, they would need to click Join once the session started before gaining access to the room).

​This change will mean attendees that join the session before it goes live will be in the room right as the session starts, ensuring they don't miss those first crucial moments.

Now, you can connect Demio with your HubSpot account 🎉

By connecting Demio and HubSpot, you can automatically send attendees' and registrants' data from Demio to HubSpot and use this information to segment your contacts in HubSpot.

Supported actions

• Create and Update Contact

• Add Contact to List

• Record Timeline Event - a HubSpot activity record will be created any time a person registers for a session or attends/misses a session (recorded once the session ends).

HubSpot integration is only available on our Premium plan; you can learn more about this plan on our pricing page.

👉Jump to our Help Article to learn how to connect with HubSpot.

New

We've just added the ability for users to track the source of their registrations in Demio! This feature will allow you to monitor the performance of your registration campaigns and provide precise data about conversion and traffic sources. 🔥

Any time someone registers for one of your events, we'll automatically capture and store their registration source if it's available. We'll grab any UTM parameters accompanying the URL and a Referral URL if a specific website shares the registration link.

All source tracking data will be available within the People table found on your event's Activity tab.

As source tracking comes enabled across all registration pages and any values are captured automatically (as long as they're passed/detected), you can begin using standard UTM parameters in your URLs, and it'll start tracking your registrations.

Additionally, source tracking is supported across our embed form options as well.

This feature is available for Growth and Premium plans. We will still capture data for Starter plans but won't include it in the CSV report or the People table. Upgrading will retroactively unlock previously captured data.

👉Jump to our Help Article to learn how to track registrations.

New

We've implemented changes to our subscription plans that'll allow you to easily add additional Hosts to your account—giving you much more flexibility within a single company account.

This change follows a previous update we made—the ability to easily add multiple team members, with granular control over which members occupy Host spots.

These two additions will help teams manage and consolidate multiple accounts into one, allowing all members within their organization to run events from a single account (with even more improvements planned for the future).

New Plan Changes

Our new plans will factor in the number of Hosts (in addition to the room size), starting at a minimum of one, and which you can increase/decrease as needed.

Our Growth plans offer up to 5 Hosts, with Premium providing for users that need even more (the Starter plan will remain capped at 1 Host).

We've also retired our Business plans in favor of offering additional room size options (500- and 1000-Attendee Room Sizes) at the Growth-level.

Note for Legacy Users

We'll be working closely to migrate all existing users to the new plans. This migration process will ensure that all users are moved to current plans, allowing them to receive future feature updates correctly and have access to add additional Hosts to their plan.

The vast majority of existing users will experience no disruption to their current subscription, as we'll be moving them to completely equivalent plans. For those that are affected, we'll be personally reaching out.

Learn more about the new changes as a whole or access answers to common questions for legacy users.

Our team just updated the room layout for all Demio plans to support 6 stage spots (from the previous 4 spots)!

Expanding the stage size will provide you more flexibility on your events. You can now have up to 6 people on stage at the same time! 🎉

The increased stage size will be automatically applied to all upcoming events.

Improvement