Demio updates
Demio updates

Access Billing Invoices! 💸

We've added billing invoices to your billing settings You'll be able to view and access complete invoices for any past payments made for your Demio account.


We've also incorporated the ability to set a billing address for your profile (shown on all future invoices), including your billing name and a tax identification number, if applicable in your country.


Jump over to your billing settings to check things out, or access our help article for additional details!

Note: Billing settings are only available for the account owner.

Stop Upcoming Plan Change

We've pushed an update that'll allow you to cancel upcoming plan changes directly from within your billing settings:


With this change, users will be able to stop…

  • upcoming plan downgrades
  • trials users that have set an end-of-trial upgrade

Secure your account with two-factor authentication (2FA) 🔒

With our recent initiative to improve security across the Demio platform, we're giving users the ability to enable two-factor authentication for their account.

To enable 2FA, access your Profile settings:


Once enabled, you will require an authentication code to verify all future logins.

For Account Owners: you can access your team settings page to view the 2FA status for your team members.

For full details, access our help article.

InfusionSoft custom fields issue caused by their recent API changes

Due to a recent change in InfusionSoft's API, the default fields are no longer mappable through Demio.

While we work on rebuilding the integration to function as it used to, please follow the below article to create custom fields in your InfusionSoft account, then you will be able to map it to any custom fields you create in Demio:

Manage your Automated Event Video

We just released an exciting update that will give you more flexibility than ever before. You can now find an Automation block within the Customize area of any Automated events.


Here's what this means for you…

  • Create an Automated event without initially uploading a video
  • See the status of your video (Uploading, Processing, Failed, and Active)
  • Easily upload a new video and swap out your current video.

Note: When you swap your Automated event video, the on-demand attendance graph will be reset.

Audio issues on iOS versions 14.1 & 14.2, and Safari 14.0

Due to a bug in iOS versions 14.1 and 14.2, as well as Safari desktop 14.0, users on those versions may face 1-2 minutes of garbled audio upon joining. This issue resolves itself after a short period of time.

The issue can be tracked here:

Issues solved by Apple in the latest versions…

  • iOS 14.3
  • Safari 14.0.2

Daily API Calls [Limitations]

We've introduced new limitations for our API, which includes 3rd-party apps such as Zapier.

Daily API Calls

The total number of API calls you can make to your account each day using the Demio API or any third-party tools like Zapier. Resets every 24 hours.

Free Trials - Free trials account are able to make up to 100 API calls per day.

Customers - Paying customers are able to make up to 5,000 API calls per day.

These limits were implemented with the intention of only affecting less than 1% of all users in an effort to protect our system from API abuse. These limits help us prevent any downtime with our API, as well as other integral systems.

If you need more than 5,000 daily API calls, you may request an increase here. Limit increases will be approved on a case-by-case basis.

You can track your daily usage from within the API tab of your settings area.

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Keyboard Shortcut UX for Slides

Users have reported that Hosts/Presenters have been unknowingly changing presentation slides with their arrow keys while editing text in the room.

We've made a small improvement to automatically disable the keyboard shortcut whenever a user is focused within a text field with at least one text character present.

Improved File Upload & Management ⬆️

With this new component integrated throughout the entire app, you'll always have a simple and consistent experience when uploading files to Demio.

  • Understand accepted file types easier
  • Cancel uploads, and download/delete files after uploading
  • Better errors related to min/max requirements
  • Image / video thumbnail previews

You'll see this new component wherever it makes sense to upload a file: page editor, handouts, featured actions, presentation materials, etc.


Upload & Share Video Materials Directly 🎬

One of our most requested features ever, direct video uploads for presentation materials, is finally here! 🎉

Now, you can upload your videos directly to Demio (up to 5gb), and share them with your audience in the room.

The video will be synced for all participants, even on slower connections. Only Presenters will have video controls, which include play/pause, restart, and stop sharing.

💡 This feature is perfect for hosting hybrid-style webinars, where a portion of the session is pre-recorded, and for sharing short video clips like testimonials or product demos.

Note: This feature is replacing our current YouTube video materials. We will no longer be supporting YouTube videos after August 31st, 2020.