Demio updates
Demio updates

Use a Custom Domain for All Public Pages! 🌐

Add your own domain, or sub-domain, to Demio in order to provide an even more immersive brand experience for your audience. πŸ”₯


Once connected, and set as the default, your domain will be used for all event pages (room, registration, recording, and more).

Here's an example in the room:

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What about existing links?

We've made it simple to add a custom domain, while preserving all existing links (registration, join links, etc) that have already been shared. This way, you don't have to worry about any broken or dead links.

Any connected domains that are not set as default will automatically redirect to whatever domain is set as the current default.

This feature is only available on our Premium plan; you can learn more about this plan on our pricing page.

Already on the Premium plan? Simply add your domain from the settings area to get started.





Invite Your Entire Team to Demio & Enable Host Ability Separately πŸ‘¨β€πŸ‘¦β€πŸ‘¦

Now, you can invite as many team members to your Demio account as you need, regardless of what plan you're on. No additional cost.

You'll still be limited by the number of Hosts on your account. However, with the new updates, you can easily enable or disable Host Ability from any team member based on available spots.

  • Team members without Host Ability will be able to login, as well as create & manage events.
  • Team members with Host Ability will be able to do all of the above, as well as Host events, and they will occupy a Host spot on your plan.


πŸ‘‰ Jump into your account to invite your team.

Additionally, you'll now see yourself as the account owner listed on the team page. You can even disable Host Ability from yourself and enable it for a different team member.

Upcoming Plan Changes

​If you currently have any team members who are not hosting events, we recommend disabling Host Ability from their account within the team area.

In the near future, we plan on making some adjustments to our current plans & pricing, specifically around additional Hosts. We'll be reaching out to you prior to any changes if you're affected by them.





A Brand New Room Experience Has Arrived! πŸ’š





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We just launched the highly anticipated room updates! Included are the following…

πŸ§‘β€πŸ« Stage Management: Improved control of who's shown in the room and when. We've also increased the webcam limit for most plans.

✨ Dynamic Layout: The new room will automatically use unique layouts optimized to fit each individual's viewing experience.

πŸ”¦ Spotlight: A whole new way to keep the focus on the content. Hosts can spotlight materials/screenshare at any time.

🎨 Custom Room Background & Icon: Customize the background color of the room & upload a company icon β€” head over to your branding settings to personalize that now.

πŸ—‚ Materials List: A better approach to managing your slides & videos. In the room, Hosts and Presenters will find a dedicated Materials button at the bottom toolbar.

And finally, a completely upgraded room experience, several improvements under-the-hood, and much more!

​ Read our blog post to learn all about the new changes, or jump directly to our updated Help Article to get access to more resources.

[Zapier] Push registrations to Series events without upcoming sessions





We recently pushed an update around Series events that allows users to capture registrations 24/7, even if there are no sessions scheduled.

This new functionality worked as expected for Demio forms but users reported that registrations would fail through Zapier if there were no upcoming sessions. With this fix, we've improved our Zapier app to allow the same functionality supported by Demio forms.

Enhancing how registrations work for Series events! (and more) πŸ’ͺ





We've improved Series events to allow you to continue capturing registrations, even when there aren't any upcoming sessions.


We've also made several additional updates that should improve how you and your team capture & view results for these series events. You'll now be able to:

  • always access/manage registrations for your series events β€” everything from accessing their join link to canceling their registration altogether
  • keep a pulse on your event by assessing your series insights at all times
  • more accurate CSV reports & activity log data

Access Billing Invoices! πŸ’Έ





We've added billing invoices to your billing settings You'll be able to view and access complete invoices for any past payments made for your Demio account.


We've also incorporated the ability to set a billing address for your profile (shown on all future invoices), including your billing name and a tax identification number, if applicable in your country.


Jump over to your billing settings to check things out, or access our help article for additional details!

Note: Billing settings are only available for the account owner.

Stop Upcoming Plan Change





We've pushed an update that'll allow you to cancel upcoming plan changes directly from within your billing settings:


With this change, users will be able to stop…

  • upcoming plan downgrades
  • trials users that have set an end-of-trial upgrade

Secure your account with two-factor authentication (2FA) πŸ”’





With our recent initiative to improve security across the Demio platform, we're giving users the ability to enable two-factor authentication for their account.

To enable 2FA, access your Profile settings:


Once enabled, you will require an authentication code to verify all future logins.

For Account Owners: you can access your team settings page to view the 2FA status for your team members.

For full details, access our help article.

InfusionSoft custom fields issue caused by their recent API changes


Known Issue



Due to a recent change in InfusionSoft's API, the default fields are no longer mappable through Demio.

While we work on rebuilding the integration to function as it used to, please follow the below article to create custom fields in your InfusionSoft account, then you will be able to map it to any custom fields you create in Demio:

Manage your Automated Event Video





We just released an exciting update that will give you more flexibility than ever before. You can now find an Automation block within the Customize area of any Automated events.

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Here's what this means for you…

  • Create an Automated event without initially uploading a video
  • See the status of your video (Uploading, Processing, Failed, and Active)
  • Easily upload a new video and swap out your current video.

Note: When you swap your Automated event video, the on-demand attendance graph will be reset.