Demio updates
Demio updates

[Zapier] Push registrations to Series events without upcoming sessions





We recently pushed an update around Series events that allows users to capture registrations 24/7, even if there are no sessions scheduled.

This new functionality worked as expected for Demio forms but users reported that registrations would fail through Zapier if there were no upcoming sessions. With this fix, we've improved our Zapier app to allow the same functionality supported by Demio forms.

Enhancing how registrations work for Series events! (and more) 💪





We've improved Series events to allow you to continue capturing registrations, even when there aren't any upcoming sessions.


We've also made several additional updates that should improve how you and your team capture & view results for these series events. You'll now be able to:

  • always access/manage registrations for your series events — everything from accessing their join link to canceling their registration altogether
  • keep a pulse on your event by assessing your series insights at all times
  • more accurate CSV reports & activity log data

Access Billing Invoices! 💸





We've added billing invoices to your billing settings You'll be able to view and access complete invoices for any past payments made for your Demio account.


We've also incorporated the ability to set a billing address for your profile (shown on all future invoices), including your billing name and a tax identification number, if applicable in your country.


Jump over to your billing settings to check things out, or access our help article for additional details!

Note: Billing settings are only available for the account owner.

Stop Upcoming Plan Change





We've pushed an update that'll allow you to cancel upcoming plan changes directly from within your billing settings:


With this change, users will be able to stop…

  • upcoming plan downgrades
  • trials users that have set an end-of-trial upgrade

Secure your account with two-factor authentication (2FA) 🔒





With our recent initiative to improve security across the Demio platform, we're giving users the ability to enable two-factor authentication for their account.

To enable 2FA, access your Profile settings:


Once enabled, you will require an authentication code to verify all future logins.

For Account Owners: you can access your team settings page to view the 2FA status for your team members.

For full details, access our help article.

InfusionSoft custom fields issue caused by their recent API changes


Known Issue



Due to a recent change in InfusionSoft's API, the default fields are no longer mappable through Demio.

While we work on rebuilding the integration to function as it used to, please follow the below article to create custom fields in your InfusionSoft account, then you will be able to map it to any custom fields you create in Demio:

Manage your Automated Event Video





We just released an exciting update that will give you more flexibility than ever before. You can now find an Automation block within the Customize area of any Automated events.


Here's what this means for you…

  • Create an Automated event without initially uploading a video
  • See the status of your video (Uploading, Processing, Failed, and Active)
  • Easily upload a new video and swap out your current video.

Note: When you swap your Automated event video, the on-demand attendance graph will be reset.

Audio issues on iOS versions 14.1 & 14.2, and Safari 14.0


Known Issue



Due to a bug in iOS versions 14.1 and 14.2, as well as Safari desktop 14.0, users on those versions may face 1-2 minutes of garbled audio upon joining. This issue resolves itself after a short period of time.

The issue can be tracked here:

Issues solved by Apple in the latest versions…

  • iOS 14.3
  • Safari 14.0.2

Daily API Calls [Limitations]





We've introduced new limitations for our API, which includes 3rd-party apps such as Zapier.

Daily API Calls

The total number of API calls you can make to your account each day using the Demio API or any third-party tools like Zapier. Resets every 24 hours.

Free Trials - Free trials account are able to make up to 100 API calls per day.

Customers - Paying customers are able to make up to 5,000 API calls per day.

These limits were implemented with the intention of only affecting less than 1% of all users in an effort to protect our system from API abuse. These limits help us prevent any downtime with our API, as well as other integral systems.

If you need more than 5,000 daily API calls, you may request an increase here. Limit increases will be approved on a case-by-case basis.

You can track your daily usage from within the API tab of your settings area.

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Keyboard Shortcut UX for Slides





Users have reported that Hosts/Presenters have been unknowingly changing presentation slides with their arrow keys while editing text in the room.

We've made a small improvement to automatically disable the keyboard shortcut whenever a user is focused within a text field with at least one text character present.