We just launched three improvements on how users access and export chat messages when the event ends.
First, we've created a brand new Messages table that will provide an easy way for you to manage and export message stats within the Activity area.
With this update, you will be able to filter by
All Messages (messages + questions) or
Questions and search by name or email.
All admin messages are now included in the Messages table and CSV report.
Longer messages would have a tooltip for you to view the entire message when hovered on and you can copy the message from the tooltip.
Next, we've added a Message Summary in the Insights table.
Demio now shows total
Questions and an option to
Export CSV in the Insights area. You can choose to export all messages or only questions.
Lastly, we fixed the issues with the CSV report and now you can export the chat logs in a sequential transcript 🙌 This update also applies to the on-demand messages page.